AI-NativeHi! I'm Matt Snyder!Enterprise
UX Researcher
I unlock insights from underserved communities and translate them into products that move metrics
Case Studies
One America Financial
One America's First Mobile App
UX Researcher
Led research on One America's first mobile app for a retirement-age customer base at risk of churning. App store review analysis revealed accessibility was a competitive differentiator. Research insights drove a 21% increase in users, lifted satisfaction from 52% to 74%, and earned a 4.4-star App Store rating within 90 days.
- User Growth
- +0%
- Satisfaction at Launch
- 0%
Small Fiber Neuropathy Foundation
A Chronic Pain Population's First Web Platform
UX Researcher
Led research on the first dedicated web platform for the SFN community. Direct patient outreach to Reddit revealed trust was the single biggest barrier. Community-led research with specialist input grew support by 718% in month one and lifted SEO traffic by 38%.
- Support Group Growth
- +0%
- Web Traffic via SEO
- +0%
About Me
Hi, I'm Matt
I'm the researcher who builds trust through evidence. I synthesize unfiltered user needs from underserved communities and surface the insights that drive better products. I've led research for products serving 60+ users managing retirement savings, chronic pain patients, and government workers. My research has informed products that grew by 718%, improved satisfaction 22 points, and earned 4.4-star ratings.
Testimonials
Click on the person to see their testimonial.
During his time on my team at nCino, Matt delivered work rivaling designers far more experienced, while bringing research rigor that meaningfully elevated our design process. His methodical approach and synthesis set a strong example for how we validate decisions across the team. He also brings a genuine passion for accessibility and inclusive design that positively influences everyone around him.
Nathan Jones
Product Design Manager · nCino
Let's work together!
Connect with me on LinkedIn or send a message below.